Details of Changes
HTML or style changes are not tracked here; only changes that alter the meaning or intention of our legal documents. Note where items are numbered the number may have altered since this change. Changes in numbering will only be recorded if it altered the meaning or intention of the document.
Changes made on 3rd March 2010 at 12:26 to GeneralTerms.php:
Sections 18 to 23 on Renewable contracts have been added:
18 Annually renewable agreements will be subject to an annual cost of living increase on their anniversary irrespective of whether terms are due to be renegotiated because of change of circumstance. Annual agreements are automatically renewed on their anniversary unless notice to cease has been received by us 180 days prior to the anniversary date and we have acknowledged them in writing.
19 Quarterly renewable agreements will be subject to an annual increase on their anniversary irrespective of whether terms are due to be renegotiated because of change of circumstance. Quarterly agreements are automatically renewed every three months unless notice to cease has been received by us 90 days prior to the renewal date and we have acknowledged them in writing.
20 Monthly renewable agreements will be subject to an annual increase on their anniversary irrespective of whether terms are due to be renegotiated because of change of circumstance. Monthly agreements are automatically renewed every month unless notice to cease has been received by us 35 days (that is prior to the last renewal date) and we have acknowledged them in writing.
21 In the event of a customer discontinuing a renewable agreement the outstanding balance of the contract must be paid unless Southcot Services Ltd have agreed in writing to reducing the money owed pro rata
22 Renewable agreements must be paid for in advance by monthly standing orders on or before the first day of the preceding month.
23 Renewable agreements and SLAs usually comprise a range of services that Southcot Services Ltd needs to deliver. In the event that the customer is of the opinion that Southcot Services Ltd has failed to deliver part of the service the customer shall not withhold payment nor cite this as reason for cancelling the whole contract. In this circumstance there must be proper written discussion of the complaint. If no resolution has then been arrived at, the matter shall be referred to the arbitration of a single arbitrator appointed by agreement of the parties or failing such agreement appointed by the President for the time being of The British Computer Society. The arbitration shall be governed by the provisions of the Arbitration Act 1996 or any statutory modification or re-enactment thereof.
