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15. Website Monitoring: In order for us to be able to progress an issue on your behalf we may need to be access your site, database (if you have one) and code. By signing up for this service you are agreeing to this; if necessary we will change the password for your current FTP account or if you have one, SSH account. You will be notifed of the new password. You are also agreeing to us uploading test scripts to run tests. Our service does not change any existing scripts or codes on your site. Nor does it extend to troubleshooting any of your own code. Customers who are not using our hosting service will need to complete an additional authorisation form before we can commence Website Monitoring. In the case where we have acted to progress an issue, customers will be notified by e-mail no later then by the next working day.